Return Policy
Return Policy
Thank you for choosing Brüno. We strive to provide you with high-quality product and exceptional customer service. This return policy outlines the terms and conditions for returning items purchased from our website. Please read this policy carefully before initiating a return.
1. No Returns or Exchanges:
- We do not accept returns or exchanges for any reason, except in the case of damaged or defective items.
- Due to sanitary reasons, we cannot accept returns or exchanges on items that have been opened, used, or are not in their original packaging (if applicable).
- We appreciate your understanding in this matter.
2. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- A return request for a damaged or defective item must be made within 7 days of the original purchase date.
- We may require photographic evidence or other documentation to assess the issue.
- Depending on the situation, we will either offer a replacement, repair, or refund for the damaged/defective item.
3. Return Process for Damaged or Defective Items:
- To initiate a return for a damaged or defective item, please contact our customer support team through contact@comfyhive.com or the contact form on our website to request a return authorization.
- Clearly provide your order number and a detailed explanation of the damage or defect.
- Once your return request is approved, you will receive a shipping label and further instructions on how to return the item.
- It is your responsibility to ensure the item is properly packaged and shipped back to us.
4. Refunds or Replacements:
- Upon receiving and inspecting the returned item, we will notify you of its status.
- If the return is approved, we will process the refund or send a replacement within 5 days.
- The refund will be issued for the purchase price of the item, excluding any shipping charges or applicable fees.
- If a replacement is sent, it will be of the same or comparable product, subject to availability.
5. Non-Compliance with Return Policy:
- If an item is returned without meeting the eligibility criteria mentioned above, we reserve the right to reject the return.
- In such cases, we will notify you of the decision and provide an explanation for the rejection.
Please note that this return policy is subject to change without prior notice. We encourage you to review the policy each time you make a purchase. For any questions or concerns regarding returns, please contact our customer support team.
Thank you for your understanding and cooperation.
Comfy Hive Team
Thank you for choosing Brüno. We strive to provide you with high-quality product and exceptional customer service. This return policy outlines the terms and conditions for returning items purchased from our website. Please read this policy carefully before initiating a return.
1. No Returns or Exchanges:
- We do not accept returns or exchanges for any reason, except in the case of damaged or defective items.
- Due to sanitary reasons, we cannot accept returns or exchanges on items that have been opened, used, or are not in their original packaging (if applicable).
- We appreciate your understanding in this matter.
2. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- A return request for a damaged or defective item must be made within 7 days of the original purchase date.
- We may require photographic evidence or other documentation to assess the issue.
- Depending on the situation, we will either offer a replacement, repair, or refund for the damaged/defective item.
3. Return Process for Damaged or Defective Items:
- To initiate a return for a damaged or defective item, please contact our customer support team through contact@comfyhive.com or the contact form on our website to request a return authorization.
- Clearly provide your order number and a detailed explanation of the damage or defect.
- Once your return request is approved, you will receive a shipping label and further instructions on how to return the item.
- It is your responsibility to ensure the item is properly packaged and shipped back to us.
4. Refunds or Replacements:
- Upon receiving and inspecting the returned item, we will notify you of its status.
- If the return is approved, we will process the refund or send a replacement within 5 days.
- The refund will be issued for the purchase price of the item, excluding any shipping charges or applicable fees.
- If a replacement is sent, it will be of the same or comparable product, subject to availability.
5. Non-Compliance with Return Policy:
- If an item is returned without meeting the eligibility criteria mentioned above, we reserve the right to reject the return.
- In such cases, we will notify you of the decision and provide an explanation for the rejection.
Please note that this return policy is subject to change without prior notice. We encourage you to review the policy each time you make a purchase. For any questions or concerns regarding returns, please contact our customer support team.
Thank you for your understanding and cooperation.
Comfy Hive Team